SIP Commander - free portable softphone

SIP Commander is a free portable softphone that you can use to make and receive VoIP phone calls from your PC, iPhone or Android based smartphone.

SIP Commander like a telephone to let you make calls through your computer. Call anyone via the internet who also has a softphone installed and if you sign up with a VoIP gateway service company you call regular telephone numbers as well.

The advantage of using SIP Commander is that you can leverage low cost or free VoIP calls and you can connect to the company SIP PBX and work remotely.

Easy to use and powerful Windows program was designed for people who want to improve dynamic interactions with contacts and to manage contact information. It supports multiple SIP accounts and save calls history.

See all contact information for incoming calls. For example, you can see Firstname, Lastname, Birhdate, Company name and other information before call answering. Keep detailed records and notes in your call log about each call and contact.

You can use SIP Commander as a customer database, or personal contact address/phone book, working with groups for managing contact info of individuals and organizations with relationships. Phone numbers, emails, web pages, faxes, pagers, addresses, customer notes - you can save all this data in an organized format.

You can dial phone numbers in one click via Internet. Program has a simple intuitive interface and quick and easy contact lookup. Import and export features are also available.

Attractive and easy-to-use organizer & PIM will keep track of your contacts, addresses, distribution lists, manage your schedule, remind about appointments, and keep your daily notes in order, store your contacts and call by one click. The slick user interface makes it a snap to find addresses and phone numbers, enter reminders.

With its intuitive & familiar interface, users can seamlessly transition from a traditional hard phone environment into the world of Voice over IP. Also by making the navigation simple and user friendly, SIP Commander provides users with easy access to address book management.

The program detects DTMF user input, sends DTMF (Inbound, SIP INFO, RFC2833), supports G.721 A-law/Mu-law, GSM.610, Speex. You can select audio In/Out Devices.

SIP The Web and E-Commerce
SIP The Web and E-Commerce ecommerce
> SHOWCASE > SIP THE WEB AND E-COMMERCESIP The Web and E-Commerce

SIP, The Web and E-Commerce

SIP's relationship with the web has two main aspects: one is media integration in client software; the other is media integration in content, thus transforming the Internet into a communications platform that overshadows the PSTN.

Client software

SIP allows browsers to become augmented with multimedia capability. Using SIP, simple, but very powerful, services like click-to-dial become possible. User profiles can be managed through a web interface and voice plug-ins are incorporated into browser technology. Netscape, IE and other browsers become universal desktop tools that we use as windows into a computing and communications environment.

A single environment for computing and communications

SIP is used to establish real-time communication sessions in IP networks. A session can contain any combination of media (voice, data, video, audio files, anything). These sessions can be modified at any time to add new parties or to change the nature of the session. The IP network will become ubiquitous, connecting all manner of devices: phones, PCs, PDAs, mobiles etc. The similarity of SIP to HTTP and SMTP and its reuse of many Internet elements means that SIP can bring voice applications under the Internet umbrella.

Three features render SIP ideal for converged services:

It uses MIME, the de facto standard for describing content on the Internet, to convey information about the protocol used to describe the session
SIP has a URL-style addressing system
It borrows from the email model, using the Domain Name System to deliver requests to the server that can appropriately handle them. This simplifies the integration of voice and email

This common Internet heritage makes SIP an ideal bedfellow for e-commerce applications.

Service examples:

Voice-enhanced e-commerce

A website contains click-to-dial links that establish a session between the end-user and the website organisation. A travel agent website, for example, could offer a toll-free service whereby a prospective customer can talk to an agent who can then guide the user through a series of pages, perhaps showing video clips of potential holiday destinations. The customer can complete booking forms online, while talking to the agent and may be offered the opportunity to buy currency or rent a hire-car from a partner organisation. Human interaction can be used to enrich the e-commerce experience.

This kind of service could be a part of a value-added web-service offered by a service provider, or it could be developed in-house by an enterprise's IT department.

Web call centers

A similar idea can be used in the provisioning of web call centers. A web page may be popped when a particular number is called (with SIP, it is just as easy to direct a user to a web page as it is to a telephone). Agents can be used to intervene if the user requests help. SIP can support IVR-type (Interactive Voice Response) functionality, navigating users through options and providing auto-responses to common requests. In addition, SIP's forking facility is perfect for fulfilling the ACD (Automated Call Distribution) function.

When a user is connected directly to a customer service agent, the details of the user can be presented to the agent who can then give the appropriate response. They can also view the same sets of data on their respective screens. Any number of forms of communication between the two parties can be supported: voice, email, IM or videoconference. In this manner, the call center becomes a multimedia contact center.